Cancellation
More than 24 hours before
Full refund
Cancel any time before 24 hours of the session for a complete refund.
12 to 24 hours before
50% refund
Cancellations within 12 to 24 hours of the session receive a 50% refund.
Within 12 hours
No refund
Cancellations within 12 hours of the session start are not eligible for a refund.
Rescheduling
More than 12 hours before
Free
Reschedule your session for free any time more than 12 hours in advance.
Within 12 hours
₹99 fee · Once per session
Rescheduling within 12 hours attracts a ₹99 fee. Only one reschedule is allowed per session.
General Guidelines
• Refunds are credited to the original payment method within 7 working days after approval. • Times are calculated from the scheduled session start time. • Completed sessions or delivered services are not eligible for refunds. • In case of a no-show by the professional, you are entitled to a full refund.
For cancellation support, contact support@bails.in